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This page answers the questions people most often have about how credits are charged — especially around errors, running out, and scheduled tasks. For what a credit is and what consumes them, see What is a credit?; for plan amounts, see Plans & Pricing.

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Charges & failures

You’re charged for the work the model actually did, even if the run fails partway through. Credits meter the AI work that happened — so if a task got partway and then errored, the work up to that point still consumes credits. There is no automatic refund or rollback.The one exception: a run that fails immediately, with zero AI work done, is not charged. If the model never did any work, you aren’t billed for it.So in short:
  • Run did some work, then errored → charged for the work done, no refund.
  • Run failed instantly with no model usage → not charged.
If you believe you were charged in error, contact hello@every.ai.
Background and scheduled jobs automatically retry transient infrastructure errors (and Every avoids double-billing across those retries). They do not retry when the failure is due to running out of credits or a logical error in the task — for those, check the activity timeline and the linked thread, fix the cause, and run it again.

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Running out of credits

It depends on your plan.Trial workspaces hit a full gate. When your 14-day trial ends — either the 14 days are up, or your 10,000 trial credits run out, whichever comes first — the app routes you to plan selection. Your workspace and data remain saved, but an admin must choose a plan before normal work resumes.Paid workspaces hit an AI-only limit, not a lockout. When a Solo or Team workspace uses up its credits, AI features pause with an upgrade, top-up, or reset prompt, but the rest of the app keeps working normally — you can still send invoices, download PDFs, record payments, and use non-AI features. There is no full-app redirect.To restore AI access in either case:
  • Choose Solo or Team when a trial ends or its credits are exhausted.
  • Buy extra credits on a paid plan for immediate access (they are used after the monthly allocation).
  • Upgrade from Solo to Team for a larger monthly allocation.
  • Wait for your monthly reset if you are already on a paid plan.
Every does not currently promise a pre-exhaustion email. When a paid workspace uses up its monthly credits, Every sends a notification email shortly after it reaches zero (skipped if you have already topped up or upgraded in that window). To reduce interruptions — especially if you rely on scheduled tasks — enable auto-recharge, which buys extra credits automatically when your balance drops below a threshold you set.

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Scheduled tasks

If your credits were exhausted when a scheduled or background task was due, Every skips the run and marks it Completed — a no-op. The task didn’t fail; there were simply no credits to do the work, so nothing ran. You won’t get a separate per-skip email, push, or in-app notice for each skipped run.What to do:
  1. Top up with extra credits, or wait for your monthly reset (paid plans).
  2. Re-run the task with Run Now if you need it immediately.
To prevent silent skips on tasks you depend on, enable auto-recharge so a low balance never interrupts your automations.
A task that ran out of credits is marked Completed (see above) — that’s a skip, not a failure. A task that genuinely errored while running shows up in the activity timeline and the linked thread. Mobile users with notifications enabled may also get a failure push; there isn’t a proactive web notification for every failure, so the activity timeline is the place to check.

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Free trial & monthly resets

Every new workspace gets a 14-day free trial — no credit card required — with 10,000 AI credits included. This is the same on every platform: web, mobile, and MCP/AI-tool connector signups all start with the same trial clock and base grant.The trial ends after 14 days or when the 10,000 credits run out, whichever comes first. Trial credits live in your extra-credits bucket and do not reset. (Some promotions, like the Google-connection bonus, can add credits on top of the base grant.)
Paid plans include a monthly credit allocation (Solo: 10,000; Team: 50,000) that resets at the start of each billing period. The reset takes effect the first time you use Every after the new period begins.A few details:
  • Unused monthly credits do not roll over — each period starts fresh at your plan’s allocation.
  • Extra credits never expire and are spent only after your monthly allocation runs out.
  • Trial orgs have no monthly reset — the trial grant is one-time and doesn’t refill, and the trial window itself closes 14 days after signup even if credits remain.
Your exact reset date is shown on the Monthly Credits card in Settings > Billing.

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Next steps

What is a credit?

The unit behind your balance and what consumes it

Plans & Pricing

What each plan includes

Manage credits

Balance, usage history, extra credits, and auto-recharge

Troubleshooting

Other common issues and fixes
Billing questions? Contact support at hello@every.ai