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This page answers the questions people most often have about how credits are charged — especially around errors, running out, and scheduled tasks. For what a credit is and what consumes them, see What is a credit?; for plan amounts, see Plans & Pricing.

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Charges & failures

You’re charged for the work the model actually did, even if the run fails partway through. Credits meter the AI work that happened — so if a task got partway and then errored, the work up to that point still consumes credits. There is no automatic refund or rollback.The one exception: a run that fails immediately, with zero AI work done, is not charged. If the model never did any work, you aren’t billed for it.So in short:
  • Run did some work, then errored → charged for the work done, no refund.
  • Run failed instantly with no model usage → not charged.
If you believe you were charged in error, contact hello@every.ai.
Background and scheduled jobs automatically retry transient infrastructure errors (and Every avoids double-billing across those retries). They do not retry when the failure is due to running out of credits or a logical error in the task — for those, check the activity timeline and the linked thread, fix the cause, and run it again.

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Running out of credits

It depends on your plan.Free / trial orgs hit a full gate. When a Free org’s credits reach zero, AI features pause and the app routes you to the billing page. Some non-AI actions are paused too — notably sending an invoice and downloading a PDF — until you add credits or subscribe. This is a deliberate full-app gate, not just an AI pause.Paid orgs hit an AI-only limit, not a lockout. When an Every Core or Every Pro org uses up its credits, AI features pause with an upgrade/top-up prompt, but the rest of the app keeps working normally — you can still send invoices, download PDFs, record payments, and use every non-AI feature. There’s no full-app redirect.To restore AI access in either case:
  • Buy extra credits for immediate access (they’re used after your monthly allocation).
  • Subscribe (Free orgs) or upgrade (Core → Pro) for a larger monthly allocation.
  • Wait for your monthly reset if you’re on a paid plan.
When a paid org uses up its monthly credits, Every sends a notification email shortly after you hit zero (skipped if you’ve already topped up or upgraded in that window). To avoid interruptions entirely — especially if you rely on scheduled tasks — enable auto-recharge, which buys extra credits automatically when your balance drops below a threshold you set.

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Scheduled tasks

If your credits were exhausted when a scheduled or background task was due, Every skips the run and marks it Completed — a no-op. The task didn’t fail; there were simply no credits to do the work, so nothing ran. You won’t get a separate per-skip email, push, or in-app notice for each skipped run.What to do:
  1. Top up with extra credits, or wait for your monthly reset (paid plans).
  2. Re-run the task with Run Now if you need it immediately.
To prevent silent skips on tasks you depend on, enable auto-recharge so a low balance never interrupts your automations.
A task that ran out of credits is marked Completed (see above) — that’s a skip, not a failure. A task that genuinely errored while running shows up in the activity timeline and the linked thread. Mobile users with notifications enabled may also get a failure push; there isn’t a proactive web notification for every failure, so the activity timeline is the place to check.

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Free trial & monthly resets

New orgs start with a one-time grant of trial credits, sized by where you signed up:
  • Web or mobile signup: 3,000 credits
  • MCP / AI-tool connector signup: 500 credits
These are one-time trial credits, not a monthly allowance. They live in your extra-credits bucket and do not reset — once they’re used up, AI features pause until you subscribe or buy more. (Some promotions can add credits on top of the base grant.)
Paid plans include a monthly credit allocation (Every Core: 10,000; Every Pro: 50,000) that resets at the start of each billing period. The reset takes effect the first time you use Every after the new period begins.A few details:
  • Unused monthly credits do not roll over — each period starts fresh at your plan’s allocation.
  • Extra credits never expire and are spent only after your monthly allocation runs out.
  • Free orgs have no monthly reset — their trial grant is one-time and doesn’t refill.
Your exact reset date is shown on the Monthly Credits card in Settings > Billing.

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Next steps

What is a credit?

The unit behind your balance and what consumes it

Plans & Pricing

What each plan includes

Manage credits

Balance, usage history, extra credits, and auto-recharge

Troubleshooting

Other common issues and fixes
Billing questions? Contact support at hello@every.ai