> ## Documentation Index
> Fetch the complete documentation index at: https://docs.every.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credit Usage & Errors

> Answers to the common questions about credits: charges on failed runs, what happens when you run out, scheduled tasks that quietly skip, the free trial size, and monthly resets.

This page answers the questions people most often have about how credits are charged — especially around errors, running out, and scheduled tasks. For what a credit is and what consumes them, see [What is a credit?](/plans/what-is-a-credit); for plan amounts, see [Plans & Pricing](/plans/plans-and-pricing).

## Charges & failures

<AccordionGroup>
  <Accordion title="Am I charged if an AI task fails?">
    **You're charged for the work the model actually did, even if the run fails partway through.** Credits meter the AI work that happened — so if a task got partway and then errored, the work up to that point still consumes credits. There is **no automatic refund or rollback**.

    The one exception: a run that fails **immediately, with zero AI work done**, is **not** charged. If the model never did any work, you aren't billed for it.

    So in short:

    * Run did some work, then errored → charged for the work done, no refund.
    * Run failed instantly with no model usage → not charged.

    If you believe you were charged in error, contact [hello@every.ai](mailto:hello@every.ai).
  </Accordion>

  <Accordion title="Will a failed automation retry?">
    Background and scheduled jobs automatically retry transient infrastructure errors (and Every avoids double-billing across those retries). They do **not** retry when the failure is due to running out of credits or a logical error in the task — for those, check the activity timeline and the linked thread, fix the cause, and run it again.
  </Accordion>
</AccordionGroup>

## Running out of credits

<AccordionGroup>
  <Accordion title="What happens when I run out of credits?">
    It depends on your plan.

    **Free / trial orgs hit a full gate.** When a Free org's credits reach zero, AI features pause **and** the app routes you to the billing page. Some non-AI actions are paused too — notably **sending an invoice** and **downloading a PDF** — until you add credits or subscribe. This is a deliberate full-app gate, not just an AI pause.

    **Paid orgs hit an AI-only limit, not a lockout.** When an Every Core or Every Pro org uses up its credits, AI features pause with an upgrade/top-up prompt, but the rest of the app keeps working normally — you can still send invoices, download PDFs, record payments, and use every non-AI feature. There's no full-app redirect.

    To restore AI access in either case:

    * **Buy [extra credits](/plans/what-is-a-credit#extra-credits)** for immediate access (they're used after your monthly allocation).
    * **Subscribe** (Free orgs) or **upgrade** (Core → Pro) for a larger monthly allocation.
    * **Wait for your monthly reset** if you're on a paid plan.
  </Accordion>

  <Accordion title="Do I get warned before I run out?">
    When a paid org uses up its monthly credits, Every sends a notification email shortly after you hit zero (skipped if you've already topped up or upgraded in that window). To avoid interruptions entirely — especially if you rely on scheduled tasks — enable [auto-recharge](/plans/what-is-a-credit#auto-recharge), which buys extra credits automatically when your balance drops below a threshold you set.
  </Accordion>
</AccordionGroup>

## Scheduled tasks

<AccordionGroup>
  <Accordion title="My scheduled task says Completed but nothing happened.">
    If your credits were **exhausted** when a scheduled or background task was due, Every **skips** the run and marks it **Completed** — a no-op. The task didn't fail; there were simply no credits to do the work, so nothing ran. You won't get a separate per-skip email, push, or in-app notice for each skipped run.

    What to do:

    1. Top up with [extra credits](/plans/what-is-a-credit#extra-credits), or wait for your monthly reset (paid plans).
    2. Re-run the task with **Run Now** if you need it immediately.

    To prevent silent skips on tasks you depend on, enable [auto-recharge](/plans/what-is-a-credit#auto-recharge) so a low balance never interrupts your automations.
  </Accordion>

  <Accordion title="How do I know if a scheduled task actually failed?">
    A task that **ran out of credits** is marked Completed (see above) — that's a skip, not a failure. A task that genuinely **errored** while running shows up in the activity timeline and the linked thread. Mobile users with notifications enabled may also get a failure push; there isn't a proactive web notification for every failure, so the activity timeline is the place to check.
  </Accordion>
</AccordionGroup>

## Free trial & monthly resets

<AccordionGroup>
  <Accordion title="How big is the free trial?">
    New orgs start with a one-time grant of **trial credits**, sized by where you signed up:

    * **Web or mobile signup:** 3,000 credits
    * **MCP / AI-tool connector signup:** 500 credits

    These are **one-time** trial credits, not a monthly allowance. They live in your extra-credits bucket and do **not** reset — once they're used up, AI features pause until you subscribe or buy more. (Some promotions can add credits on top of the base grant.)
  </Accordion>

  <Accordion title="When do my credits reset?">
    **Paid plans** include a monthly credit allocation (Every Core: 10,000; Every Pro: 50,000) that **resets at the start of each billing period**. The reset takes effect the first time you use Every after the new period begins.

    A few details:

    * **Unused monthly credits do not roll over** — each period starts fresh at your plan's allocation.
    * **Extra credits never expire** and are spent only after your monthly allocation runs out.
    * **Free orgs have no monthly reset** — their trial grant is one-time and doesn't refill.

    Your exact reset date is shown on the Monthly Credits card in **Settings > Billing**.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="What is a credit?" icon="coins" href="/plans/what-is-a-credit">
    The unit behind your balance and what consumes it
  </Card>

  <Card title="Plans & Pricing" icon="badge-dollar-sign" href="/plans/plans-and-pricing">
    What each plan includes
  </Card>

  <Card title="Manage credits" icon="settings" href="https://every.ai/settings/billing">
    Balance, usage history, extra credits, and auto-recharge
  </Card>

  <Card title="Troubleshooting" icon="life-ring" href="/troubleshooting">
    Other common issues and fixes
  </Card>
</CardGroup>

<Note>
  **Billing questions?** Contact support at [hello@every.ai](mailto:hello@every.ai)
</Note>